Family Eldercare is continuing to serve, and we’re adjusting our operations to protect our clients and staff during this rapidly evolving public health situation. We are so grateful to our funders and partners who have reached out to give us as much flexibility as possible to provide care and stability during this time. We encourage those who want to help to make a gift to the area of greatest need.
We want to stay in communication during this rapidly evolving public health situation and keep you updated on our latest efforts.
April 1st, 2020
Texas Health and Human Services has launched a 24/7 statewide mental health support line to help Texans experiencing anxiety, stress or emotional challenges due to the COVID-19 pandemic.
This new resource offers COVID-19-related mental health support for all Texans. People can call the Statewide COVID-19 Mental Health Support Line 24 hours a day, 7 days a week toll-free at 833-986-1919.
March 27, 2020
BREAKING: Due to rising temperatures & increasing utility costs for our elderly neighbors and families sheltering inside their homes, Family Eldercare will be mobilizing the Summer Fan Drive early this year. Right now, the biggest impact you can make is to donate toward our bulk purchase of fans so that we can ensure sheltering remains safe for those who cannot afford, or do not have, AC. As we continue our efforts to better protect and ensure basic needs are met for our clients, we’re asking for additional donations of the following critically needed items:
Paper towels and toilet paper
Gift cards to Walmart, HEB, and/or Amazon
Donations can either be shipped to our office or delivered directly to our warehouse at 1700 Rutherford Ln. (78754) from 8a-12p Monday-Friday.
March 23, 2020
As an essential service provider, all of us at Family Eldercare have been preparing for the possibility of a shelter in place order. Whether that is issued today or in the future, our services continue.
Our immediate concerns for clients are addressing food security, educating them on the rapidly evolving situation, and coordinating services. During these challenging times, our homelessness prevention services, therapeutic counseling, in-home care and isolation prevention programs are critical. As we quickly shift our delivery model, current regulations prevent reimbursement for many remote services. We are moving forward with providing these services even when it limits our access to some of our current funding sources.
You have joined us in protecting, caring, and maintaining connection for the older adults and adults with disabilities we serve. Thank you. For those who wish to help, we are grateful for gifts that allow us to be flexible in responding to the area of greatest need so that we can continue to take action where necessary during this public health crisis.
March 18th, 2020
Take action to prevent benefit lapses during COVID-19.
Family Eldercare is reaching out to our representatives and advocacy partners to encourage state leaders to automatically renew nutrition, health, basic need, and support service benefits for seniors and adults with disabilities during the coronavirus pandemic, and we encourage you to take action as well.
For most Texas households the renewal period is every six months. During this public health emergency, we are recommending our state leaders extend the eligibility period for all currently approved benefits through the end of the 2020 calendar year. We also recommend fast-tracking new and pending applications.
While our community is rallying to reduce face-to-face contact to flatten the curve, we want to prevent seniors and adults with disabilities from losing access to their supplemental nutrition, Medicaid, and other HHSC benefits.
Our services continue, and we are conducting phone-based outreach to clients to assess their preparedness for COVID-19 and determine their emergent needs.
Today, we want to focus on these five areas of concern:
Family Eldercare’s Response
Seniors & Social Isolation Special Call to Action
Supporting Older Adults in Your Life
Flattening the Curve
Beware of Scams
Family Eldercare’s Response
Family Eldercare is committed to adjusting our service delivery model to protect the health and well-being of our clients and staff. In general, our aim is to continue to be available to those we serve, although how we serve, may look different during this time.
Some immediate steps we have taken:
Closing our physical office to all non-staff members effective March 18, 2020 until further notice. We can be reached by phone during regular business hours at 512-450-0844.
Reducing or suspending in-person contact with our clients and the public in favor of phone-based contact.
Surveying our clients to determine individual, immediate, and emerging needs during this time.
Expanding our phone-based Lifetime Connections Without Walls sessions and seeking new partners to provide relevant updates for older adults.
Exploring alternative work projects to meet emerging needs and help hourly employees maintain their work hours.
Older Adults & Social Isolation
The Dilemma: The CDC recommends older adults stay home to protect themselves against the coronavirus. At the same time, we know social isolation is an existing concern for some older adults. Increased social isolation may mean more older adults will have increased feelings of loneliness and depression.
What Family Eldercare is doing: To combat social isolation, Family Eldercare offers our phone-based program that can be enjoyed from the comfort of home: Lifetime Connections Without Walls (LCWW). In addition to social and educational sessions, we will be adding special programming on COVID-19 for older adults. LCWW is designed for older adults ages 55+.
Services in additional languages are offered by our partner Without Walls programs:
OFFSET THE $10 FEE for someone in need. During this time we are waiving all applicable fees, but your donation can help us offer free programming to more people.
Supporting Older Adults in Your Life
Here’s what YOU can do to support older adults in your life:
Check in on your elder neighbors and loved ones
Know what medications your loved one is taking & help them refill online or go to drive thru pick up for them
Monitor food and other medical supplies (oxygen, incontinence, dialysis, wound care) needed and create a plan to keep them well stocked
Older adults and those with suppressed immune systems SHOULD stock up on non-perishable food items to have on hand to minimize trips to stores. If you are not in a high-risk group, please don’t stockpile.
If your loved one is in a care facility no longer accepting visitors, keep in contact by phone, email, or facetime. Know the protocol of that facility if there is an outbreak.
Flatten the Curve
All of us have a role to play to flatten the curve of the coronavirus. Younger, low-risk Central Texans can protect our elderly and medically fragile neighbors who are most at risk for poor outcomes if they contract COVID-19.
Stay home and away from other people as much as possible
Work from home if you can
Maintain a 6-ft distance if you have to be around others
Use drive-thru, pick-up, or delivery options rather than going out to eat or drink
Avoid unnecessary travel, shopping trips, or social visits
Wash your hands frequently, especially after touching frequently used items and surfaces
Avoid touching your face
Sneeze or cough into a tissue or the inside of your elbow
Disinfect items and surfaces frequently
Beware of Scams
Unfortunately, there are scammers trying to take advantage of fears surrounding the coronavirus. The Federal Trade Commission (FTC) has identified several. Keep up with the latest FTC news here.
A few quick reminders:
Don’t click on unknown email links
Ignore offers on vaccinations or other products claiming to combat coronavirus
Use trusted sources—such as legitimate, government websites—for up-to-date, fact-based information about COVID-19.
Do your homework on charities or crowdfunding campaigns before you donate. Make sure to research the organization first through an independent charity rating service such as Charity Navigator.