Privacy Policy

POLICY:

The Family Eldercare website is owned and operated by Family Eldercare, Inc., a 501(c)(3) non-profit organization headquartered at 1700 Rutherford Ln., Austin, Texas 78701, USA (“Family Eldercare”,“we” or “us”).

Family Eldercare respects the privacy of all visitors to our website, along with donors, volunteers, and any other person affiliated with our organization. Your privacy is a priority to us, and we will always work to be responsible in our management and protection of your personal information.

Except as stated in this privacy policy, we do not rent, sell, share, or trade any donor, volunteer, or website visitors’ name or personal information with any other entity, nor send mailings to our donors on behalf of other organizations. This policy applies to all personal information you provide to Family Eldercare, both online and offline, as well as any electronic, written, or oral communications. You always have the right to opt out of communications from us by contacting our staff at the contacts below. We value your trust and are committed to honoring your preferences.

This privacy policy discloses how we collect and use the information of all visitors to our website, along with donors, volunteers, and any other person affiliated with our organization. By visiting the Family Eldercare website, you accept the practices described in this policy.

We may offer links to sites that are not operated by Family Eldercare. If you visit one of these linked sites, you should review their privacy and other policies. We are not responsible for the policies and practices of other companies.

What Data we Collect

Sign-Up Forms. Family Eldercare collects contact information including name, email, phone, address, and involvement preferences on various sign-up or other forms throughout our website. This information is voluntarily given by you and is used to help you get involved with Family Eldercare, help you remain updated about Family Eldercare and its programs, for fundraising, and to contact you in response to questions or issues. At any time, you can opt out of receiving future communications from Family Eldercare by contacting our staff or adjusting your email preferences. Family Eldercare does not knowingly collect personal identifiable information from children under 13 years of age.

Donation Information. Financial information is collected during the online donation process but is not stored by Family Eldercare. When placing a donation online, you will be re-directed to an external vendor that receives your payment information and processes the donation. The vendor stores financial information you provide to it according to its privacy policies. Family Eldercare only receives and maintains a donor’s contact information, including name, email, phone, and address. Family Eldercare does not receive or maintain your financial information through online donations. Donor contact information collected by Family Eldercare during the online donation process is stored within its donor management database. For donations placed over the phone, Family Eldercare similarly stores donor contact information, but also financial information for recurring payments, within our donor management database. We encrypt financial information maintained in our donor management database, and access to the database is restricted to personnel with a legitimate business need to access or modify the information contained therein.

Google. Family Eldercare uses Google services, such as Google Analytics, that place first-party and/or third-party cookies on a browser across our website. To opt out of Google tracking, please visit Google’s opt-out page. We also use Google AdWords “remarketing” to market our site across the web. We place a cookie on a browser, and then Google reads these cookies and may serve an ad on a third party site. You may opt out of this ad serving on Google’s opt out page.

Social Media Sites. When you interact with any Family Eldercare property page or account on a social media platform, such as Facebook, Twitter, or Instagram, we may collect the personal information that you make available on that page or account, including your account ID or “handle.” However, we comply with the privacy policies of the corresponding social media platform and only collect and store such personal information that we are permitted to collect by these social media platforms.

Cookies. Like most websites, Family Eldercare’s web servers utilize “cookies” to track a user’s activity within our site, as well as record the IP address of each visitor to this site. Internet cookies are tiny data files that websites place and store on the computers and mobile devices of users who visit those sites. They are most often used to recognize return users and remember information about them, such as their browsing activity and login in information. Usage of a cookie is in no way linked to any personally identifiable information on our website, but used to track more aggregate data like total number of visitors to our site. You can change your cookie preferences under the “Help” section of your Internet options.

What we do with your Data

Family Eldercare may use contact information and donation history information to process donations, communicate with you regarding news events or fundraising campaigns, or coordinate volunteer activities. Family Eldercare may engage third party companies to assist with administrative operations or fundraising and communications functions. Such companies may be given access to your contact information and donation history needed to perform these functions. However, these companies are precluded from further disclosing the information to any other party, and they may not use such information for any other purpose. Family Eldercare may disclose personal information if we are required to do so by law or we believe in good faith that such action is necessary to:

  • Comply with the law or with legal process
  • Protect and defend our rights and property
  • Protect against misuse or unauthorized use of Family Eldercare information
  • Protect the personal safety or property of our users or the public

How we Protect your Data

For information that Family Eldercare collects and stores, we prevent unauthorized access to such information, maintain accuracy, and ensure appropriate use of the information through appropriate physical, electronic, and managerial procedures. Third parties who may have access to contact information or donor information, as described above, are precluded from further disclosing the information and may not use the information for any other purpose. We encrypt financial information maintained in our donor management database, and access to the database is restricted to personnel with a legitimate business need to access or modify the information contained therein.

Opt-Out or Modify Your Information

You may opt-out of communications from Family Eldercare, or update your personal information, at any time by one of the following methods:

  • Email your request to: info@familyeldercare.org
  • Call the following telephone number: 512-450-0844
  • Mail your request to the following address: Family Eldercare, 1700 Rutherford Ln., Austin, TX.  78754