• Skip to main content
Family Eldercare

Family Eldercare

  • Join Us
    • Our History
    • Leadership
    • Careers
    • Financial and Tax Information
  • Impact
    • Overview
    • Housing and Community Services
    • Health and Wellness
    • Advocacy and Outreach
  • News
  • Events
    • Overview
    • Amplify Austin Day
    • 80 over Eighty
    • Fan Parade
    • Fans 4 Paws
    • Holiday Giving Drive
  • Contact
  • Donate

Part 2 – A Day in the Life of a Rapid Re-Housing Case Manager

What does a typical Monday morning look like for you?

Quentin Rozier

For Quentin Rozier, a typical day might start at the shelter, or doing street outreach where he meets and engages with his existing and new clients. Quentin works as a Rapid Re-Housing Case Manager for Family Eldercare, which means he works with Austinites experiencing homelessness, helping them get off the street and into stable housing. 

“We have to go to them,” he says. “We have to earn their trust, to show them that we’re going to keep showing up for them.”

After that, Quentin might spend a couple of hours on the phone and computer obtaining vital documents like a driver’s license, social security card, or birth certificate for each one of his clients. After living on the streets for years, many of his clients have had these important documents get lost or stolen.

He also helps break down other barriers to housing, like advocating with landlords who are hesitant to rent an apartment to someone with a criminal record or former eviction. 

“I give the property manager my assurance that I will be there, that I’m going to visit the client once a week, follow up with them. Then they are willing to give the client a second chance, and let them move in.”

It can be challenging working with clients who have so many barriers to staying stably housed, but Quentin feels called to this work.

Quentin Rozier

“Helping others is who I am. It helps me develop as a human being. I have a passion for understanding someone’s needs and how I can help them further.”

His next stop is purchasing household items for his clients. He’s shopping for clients that are moving into their new homes tomorrow. He buys them all brand-new household essential items. 

“It makes a difference,” he says. “It shows that we really care, that we’re investing in them and are setting them up to succeed.”

When asked what the secret is to his success, Quentin quickly responds: 

“relationships.” “Building that relationship, that trust, with each client. Having that network of people that you have worked with for years. We’ve got that reputation with clients, with property managers, with our many other partners.”

Quentin’s favorite part of his job is when he helps a client find a home that he knows they can stay in permanently. “When you know they can have that forever, that’s my favorite part.”

Read More from FEC

Jaime’s Journey Towards Independence

Jaime is a Rapid Rehousing client at Family Eldercare. He is an immigrant who has been a permanent resident since his early thirties and has spent decades paying Social Security taxes out of his wages. Without a doubt, Jaime qualifies for Social Security benefits. However, he has one barrier preventing him from accessing those benefits — a permanent residency card needs to be presented at the time of application and Jaime’s permanent residency card was recently discarded by his old roommates.

Thank You Volunteers!

Volunteers are especially important to all of us at Family Eldercare, in fact, for some of our programs it’s essential. To wrap up Volunteer Week, we have highlighted 4 of our Lifetime Connections Without Walls volunteers to share some of their favorite parts of volunteering with us. 

Thank You Social Workers!

Social Work Month in March is a time to celebrate social workers and their dedication to service. We asked Family Eldercare social workers to share their stories of why they chose to pursue the profession and received a diverse array of responses.

Invest in hope and a better 2021 for our community

Donate
St. David's Foundation Logo
Seal of Transparency Gold GuideStar logo
Austin Community Foundation logo
Better Business Bureau logo
Charity Navigator logo

GET IN TOUCH

Call us at: 512.450.0844
Fax us at: 512.459.6436
info@familyeldercare.org

Austin
1700 Rutherford Ln.
Austin, TX 78754

Georgetown
By Appointment Only

GET OUR NEWSLETTER

Sign up to receive Family Eldercare News

Sign Up
  • Facebook
  • Instagram
  • Twitter
  • LinkedIn
  • YouTube
  • Privacy Policy
  • Contact
  • Careers
Download eSSENTIAL Accessibility assistive technology app for people with physical disabilities, featured as part of our commitment to diversity and inclusion.