Service Coordination

Program Information

Family Eldercare helps coordinate a range of services for older adults living independently at several senior and/or disabled adult housing properties in Travis County. Family Eldercare’s Service Coordinators work onsite to help residents identify and acquire the services they need to remain financially stable and address physical and emotional challenges. We also are available to advise and support family caregivers.

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Assist residents by addressing basic needs and access financial resources.
Assist with access healthcare services and information needed to manage healthcare benefits.
Provide resources to assist with home management, meal services, in home services, etc.
Assist residents and families in managing crisis and effectively addressing changing needs over time.
Organize educational programs and support social engagement.
Organize volunteer activities and special projects.

Mrs. J is an 80 year old woman with multiple health conditions. Mrs. J is Deaf and communication with her is difficult. She does not use sign language and modified devices are not helpful. Communicating in writing is most effective. Family Eldercare’s Service Coordination has assisted Mrs. J with communicating with providers, care attendants and family. In addition Mrs. J is also battling breast cancer and Service Coordination has assisted with coordination of chemotherapy appointments and scheduling medical transportation to those appointments. A mastectomy was scheduled with the help of Service Coordination, including advocating to her insurance company regarding increasing in home care hours after her surgical procedure. Mrs. J had her mastectomy and service coordination assisted with setting up, and following up on home health services.
An 85 year old affordable senior housing resident lives alone and is blind. She recently started using a smart phone to help her check the weather and make calls, but the learning curve is very steep for her. Due to this learning curve and her care attendant being unable to help with a phone she is not familiar with, the resident has been unable to make phone calls for weeks, thus creating a safety issue. The phone she purchased does not accommodate the difficulties that someone who is blind faces and Family Eldercare Service Coordination staff meet with this resident regularly. A donated iPhone was finally obtained in order to use the voice activation features, which will increase the resident’s independence, particularly in the case of an emergency.
Though he speaks a little English, Mr. C, 69 is most comfortable communicating in Spanish. After being diagnosed with renal cancer, he and his wife were worried, terrified and overwhelmed after their doctor visit. The doctor suggested a clinical trial treatment and had provided the documents in Spanish. Even though Spanish is their preferred language, Mr. and Mrs. C. have limited reading skills and wanted to talk to an expert who could explain to them the pros and cons of treatment verbally in Spanish. The Family Eldercare Service Coordinator made a home visit and spoke with the couple about their needs. The Service Coordinator gathered all information about the treatment and reached out to a local community partner called Ventanilla Salud. The program is a partnership between the Livestrong Foundation and Mexican Consulate. The advocate made a home visit and explained the clinical trial and answered all questions. The advocate also provided resources on local support programs for Mrs. C., as the couple has been married for 46 years and Mr. C has been worried about his wife. The Service Coordinator continues providing supportive counseling and meets with Mr. and Mrs. C. in regards to ongoing care, health and benefits issues as they come up.

Please see our list of properties where our staff is located below. If you know of a person in need of services, who is resident at one of these properties, please let them know that this valuable service is available to them.

Housing providers are often at a loss as to how to help their residents address problems that jeopardize their ability to stay in their apartment. We’d be happy to discuss how we may bring this valuable service to your community!

Schedules FT at property unless noted

Property	# of units	Address	Property Owner	FE Staff
Lakeside *	164	85 Trinity, Austin, 78701	Housing Authority, City of Austin (HACA)	Sandra Galindo 512-473-2128 [email protected]
Gaston Place*	100	1941 Gaston, Austin, 78723	HACA	Anita Overton 512-926-7757 [email protected]
North Loop*	130	2300 W. North Loop, Austin 78756	HACA	Armenthis Shackleford 512-420-0785 [email protected]
Salina & Rosewood Courts* Call for Office Hours Age 55+ a priority	32	1143 Salina, Austin, 78702	HACA	Sharon Harris 512-626-1548 [email protected]
Chalmers Court Call for Office Hours Age 55+ a priority	158 (1bd=82)	1801 E. 4^th Street, Austin, 78702	HACA	Sharon Harris 512-626-1548 [email protected]
Lyons Gardens	53	2720 Lyons Rd, Austin, 78702	Family Eldercare	Juan de Dios Perez 512-220-7076 [email protected]
Oak Springs Villas Mo/Th: 9:00 to 4:00 Tues: 12:00 to 4:00	55	3001 Oak Springs Dr., Austin, 78702	Volunteers of America	Allondria Thompson 512-626-9120 (cell) [email protected]
St. George’s Court*	56	1443 Coronado Hills, Dr., Austin 78752	St. George’s Senior Housing	Jennie Son 512-459-1002 [email protected]
RBJ Center*	256	21 Waller St., Austin, 78702	Austin Geriatric Center	Emily Habermehl 512-906-8600 [email protected] Sherry Kleinert 512-709-3906 [email protected] Nathan Basham-AmeriCorps 512-740-4324 [email protected] Intern: Alexandra Messenger [email protected] 726-999-0154
The Cove at Heatherwilde Park Thurs. 8 am- 12 pm or by appointment	168	16500 Yellow Sage, Pflugerville, 78660	Harmony Housing	Michelle Akers 512-626-7462 (cell) [email protected]
Wildflower Terrace Every Wednesday; 9:00 am to 5:00 pm	201	3801 Berkman, Austin, 78723	Diana McIver and Assoc.	Allondria Thompson 512-626-9120 (cell) [email protected]