Experienced professionals who share our core values of integrity, stewardship, collaboration, compassion, excellence, passion, and commitment are invited to apply on Indeed or email their resume to hr@familyeldercare.org 

Executive Operations Manager

Posted: September 2020
Job Summary:

The Executive Operations Manager provides primary administrative support to the CEO, the Family Eldercare Board of Directors, the Lyons Gardens Board of Directors, and the Executive Leadership staff as directed by the CEO. This position also oversees the operations of the agency office and supervises the front area receptionist.

Duties and Responsibilities:

• Provides administrative support to the CEO including, but not limited to: preparing and
distributing correspondence, prioritizing daily mail, email, contacts and administrative tasks,
maintaining calendars, copying, creation and maintenance of a filing system, and travel
• Serves as Notary Public and assist with legal documents.
• Provides administrative support to the Board of Directors, including but not limited to: Managing
board correspondence on behalf of the agency. Attends all Board meetings, Executive, Finance
Committees and other committee meetings as requested by the CEO. Responsible for taking
minutes, scheduling meetings, meeting room reservations, ordering refreshments as needed, and
tracking attendance. Preparing and/or gathering information and data for the meetings. Sends
notices, disseminates information and data appropriately prior to meetings.
• Maintains up-to-date list and files for all Board members and committees, including gathering
and maintaining necessary information for grant reporting and other uses as needed.
• Maintains official Board and committee minutes, including ensuring all documents are available
for grant, audit and other purposes as needed.
• Provides logistical support for meetings, training, fund raisers, and other special events.
• Responsible for administrative communication on all IT needs and requests.
• Responsible for overseeing office space/equipment/set up for program staff.
• Coordinate with the CEO and Director of Finance and Administration to manage all building
services, including building maintenance, extermination, and landscaping.
• Provides general clerical assistance to the Executive Leadership Team, Program Manager, and the
Development & Communications Specialist.
• Understands and maintains the confidential nature of much of the work undertaken on behalf of
the Board, CEO, and Management Team.
• Maintains and updates the agency meetings calendar.
• Supervises the reception administrative assistant and ensures adequate coverage of the front
• All other duties as may be assigned by the CEO and/or Board Chair that facilitate smooth
coordination of the agency office.

Education, Experience, and Competency Requirements:

• Excellent verbal and written communication skills, including ability to effectively communicate in English
with internal and external customers
• Excellent computer proficiency (MS Office – Word, Excel and Outlook)
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and
providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of
instructions given, prescribed routines, and standard accepted practices
• High school diploma or GED required
• Bachelor degree preferred

Guardianship Care Manager

Posted: September 2020
Job Summary:

The Guardianship Care Manager is a dynamic opportunity to act as medical, financial, and legal decision-maker for vulnerable individuals in our community. Responsible for developing, assessing, facilitating, and monitoring all components of assigned caseload, the Care Manager supports incapacitated adults receiving Guardianship services. This role is unique in its requirements and rewards. Strong interpersonal skills, adaptability, and decisiveness are key to success as a Guardianship Care Manager. Applicants bilingual in Spanish and/or America Sign Language are a plus!

Duties and Responsibilities:
  • Complete intake paperwork on eligible clients, including assessment with medical and cognitive impressions with assessment of indicators of abuse, neglect and exploitation
  • Establish and maintain client charts and electronic records
  • Establish, monitor, and revise client care plans
  • Make appropriate referrals for services needed to support client
  • Conduct monthly monitoring visits in the home, day habilitation or medical settings
  • Provide guardianship services with continuing assessment of wards to ensure that our wards live in a safe environment, enjoying an optimal quality of life
  • Work in collaboration with estate services in the establishment of budgets, bank accounts, and other services required to manage finances and provide for basic needs
  • Participate in on-call rotation
  • Supervise volunteers in establishing and maintaining a supportive relationship with ward, and effective monitoring and advocacy
Education, Experience, and Competency Requirements:
  • Preferred Bachelor’s Degree in Human Services or related field and/or 2 years of experience in direct client services, case management, and utilizing resources for adults who are elderly, disabled, or victims of abuse, neglect, or exploitation
  • Bilingual in Spanish and/or American Sign Language preferred
  • Experience working under pressure while maintaining a positive attitude, providing exemplary customer service, and meeting deadlines
  • Ability to work independently, effectively respond to changing priorities, and complete assignments
  • Proficient in Microsoft office software applications and Outlook
  • Clear multi-state criminal background and motor vehicle driving record
  • Ability to obtain Texas Guardian Certification within 2 years of hire

Learn more about Family Eldercare’s Guardianship Program

Money Management Account Specialist

Posted: September 2020
Job Summary:

The Account Specialist performs accounting and bookkeeping responsibilities for Representative Payee clients. These responsibilities include the creation of a budget, submission of payments, verification, and reconciliation of all transactions, while ensuring accuracy and documentation. The Account Specialist will interact directly with clients, maintain professional boundaries and work to ensure client’s basic needs are met. This position requires the ability to work and thrive in a fast pace, multi-tasking environment.

Duties and Responsibilities:
  • Complete new client intake process and serve as primary point of contact to assigned client list
  • Maintain accurate record of all financial transactions, monitor accounts in accordance with resource limitations, and conduct monthly bank reconciliations.
  • Develop a budget and distribute funds in accordance with plan. Budgets will meet primary needs such as rent and utilities, and secondary needs with remaining funds dispersed to the clients as needed
  • Contact vendors (utility companies, medical services, landlords, etc.) to initiate services, negotiate rates and establish payment plans
  • Collect supporting documentation for all requested disbursements
  • Schedule and/or issue payments to vendors, disperse funds and implement automated transactions
  • Reconcile bank accounts to ensure funds are received, payments are processed, and account remains in good standing
  • Complete accurate and timely data entry in Apricot database
  • Conduct contract reporting within required parameters
  • Develop and maintain tracking system for client physical and electronic file
  • Report client changes to Social Security in accordance with required Organizational Representative Payee guidelines
  • Assist with annual client accounting reports as requested by Social Security
  • Attend agency staff meetings, training’s, and activities when appropriate
  • Maintain client confidentiality, including but not limited to personal identifying information, financial and medical records
  • Perform special projects as assigned
Education, Experience, and Competency Requirements:
  • Associate’s degree in Accounting, Finance or related field, or, equivalent combination of education and experience
  • 3 years’ accounting/finance experience
  • Proficient in Microsoft Office Software applications and Outlook 365 feature
  • Working knowledge of Quicken, QuickBooks or similar accounting software
  • Non-profit community services industry experience a plus.
  • Experience working with special needs populations: adults experiencing homelessness, adults with disabilities, veterans, and/or the elderly preferred
  • · Must pass a criminal background check

Learn about Family Eldercare’s Money Management Program

Rapid Rehousing Case Manager

Posted: September 2020
Job Summary:

The Rapid Rehousing Case Manager strives to end homelessness in our community and is a vital service provided by our Money Management Department. Our Money Management Program is a fast-growing department that provides financial services including Representative Payee, V.A. Fiduciary, and financial training to more than 400 clients. Rapid Rehousing (RRH) is a housing first intervention designed to help individuals and families to quickly exit homelessness, return to housing in the community, and not become homeless again in the near term.

Duties and Responsibilities:
  • Provide rapid rehousing services and representative payee/fiduciary services to include comprehensive case management to target population.
  • Maintain an active caseload of 20-25 clients.
  • Maintain organized client files both hard copy and electronic in compliance with contract or funder requirements. Files will include but not limited to; eligibility/intake paperwork, case notes, Housing Stability Plan, record of all financial transactions, income/benefits and other documents as needed for program requirements.
  • Develop and monitor Housing Stability Plan and/or Care Plan to promote long-term housing stability and support clients live in a safe and humane environment that is free from abuse, neglect and exploitation.
  • Provide referrals and advocacy for clients to community resources as needed to support and stabilize the client.
  • Ensure the client’s basic needs are met with his/her benefits by managing, developing a budget and issuing payments as needed.
  • When applicable, Provide training, support, and consultation to volunteers. Supervise client/volunteer relationship.
  • Work cooperatively with department staff to best provide the services and supports necessary to your caseload.
  • Engage in teamwork functions to provide a professional work environment, staff cases, address program needs and review community resources.
  • Work with ECHO and referral sources, engage with community stakeholders, grassroots and faith based organizations to collaborate.
  • Adhere to the HMIS Policies and Procedures Manual and HMIS License requirements.
  • Enter data into HMIS that complies with data integrity and data quality standards.
  • Complete detailed, accurate, timely data entry into the Homeless Management Information System (HMIS) AND the MMP database
  • Meet department deadlines.
  • Perform special projects as assigned
Education, Experience, and Competency Requirements:
  • Associate’s Degree in social work, human services, or related field; or, equivalent combination of education and experience (professional experience in the field or closely related work may be considered in lieu of formal education)
  • Two (2) years’ case management experience working with special needs populations: adults with disabilities, homeless adults and/or the elderly population
  • Knowledge of community services, resources, entitlements, and how to access them
  • Proficient in Microsoft Office 365 software applications, database management, Outlook email and calendaring features, and loginme remote access
  • Must have reliable transportation, valid Texas Driver’s License, and auto insurance
  • Ability to pass a criminal, motor vehicle, and financial background check

Learn about Family Eldercare’s Money Management Program