Join us as experts on the journey of aging, providing services tailored to the individual to promote independence and stability.

Applicants who share our core values of integrity, stewardship, collaboration, compassion, excellence, passion, and commitment are invited to send resumes to Human Resources at hr@familyeldercare.org

Our employees are rewarded and recognized through:

  • competitive compensation
  • employer-paid (employee only) medical, dental, and vision health insurance
  • employer-paid life, AD&D, and short term disability insurance
  • vacation, sick, and personal paid time off
  • 12-paid Holidays
  • Employee Assistance Program
  • health savings and flexible spending accounts
  • flexible work schedules
  • career development and continuing education
  • 403(b) plan with discretionary 5% employer match
  • milestone anniversary bonuses
  • new hire referral bonuses
  • monthly bring your dog to work day

Director of Human Resources

Posted: February 2021
Job Summary:

The Director of Human Resources leads all human resource functions for Family Eldercare to support and enable the strategic and operational performance of the organization. In conjunction with the CEO and leadership team, the HR Director develops a comprehensive human capital strategy for the organization that is in alignment with the Mission, Vision and Values of Family Eldercare. This is done with a focus on attracting, developing and retaining the quantity and quality of talent required to achieve organizational goals.
The Director is knowledgeable about the organization’s goals and operations and serves as a trusted business partner and active member of the leadership team. The HR Director provides both strategic and operational human resources support to the organization through the effective design and delivery of human resources policies, programs, systems, processes and services that include recruiting, onboarding, compensation, benefits, performance management, learning and development, workforce planning, diversity and inclusion, recognition, employee engagement and communications, legal and regulatory compliance and recordkeeping, and HR metrics.

Duties and Responsibilities:
  • Promote the Mission, Vision, and Values and standards of conduct.
  • Ensure design and delivery of quality, cost-effective human resources management policies, programs, processes, systems, and services to all leaders and employees, including compensation, benefits and paid time off, staffing/recruiting, onboarding, performance management, recognition, employee relations, corrective action, wellness, employment records, legal and regulatory compliance, recognition, diversity and inclusion, employee engagement and communications, HR metrics, and learning and development.
  • Coach leaders and employees about employment guidelines and ensure prompt, satisfactory resolution of validated issues/concerns/problems.
  • Develop appropriate communications, training, and support to engage and retain employees and leaders.
  • Enable recruiting functions through applicant screening, coordination of interviews, and selection support.
  • Plan, deliver and facilitate employee orientation, conduct exit interviews, process employee action paperwork, and advise managers in employment decisions.
  • Support all levels of organization management through such activities as supervisory training, development and communication of leadership policies, practices, and guidelines; consult with and advise supervisors on employment practices.
  • Maintain human resources information that complies with government reporting guidelines by tracking hires, promotions/demotions, transfers, performance evaluations, compensation practices, recognition, training, safety, and harassment. Utilize the HR information system to identify trends and analyze data for insight into engagement, retention, learning, and other priorities.
  • Oversee the administration of benefits and time off programs through identification of employee
    benefit need/preferences, collaboration with insurance and benefit broker providers, market analysis,
    cost-effective recommendations to leadership, employee benefit communication, processing of new
    enrollments, changes, terminations, and invoice reconciliation.
  • Design and implement leadership development program, including creating, coordinating, and
    delivering training content.
  • Administer the performance evaluation process and total compensation programs to ensure
    effectiveness, compliance, and equity within the organization.
  • Develop and implement strategies for employee recruitment and diversity, including updating job
    advertisements in various media, identifying and developing community contacts, and making
    presentations at local schools or job fairs.
  • Respond to inquiries from employees or leadership regarding policies, procedures, and administrative
    programs.
  • Stay abreast of best practices and emerging trends in the field to remain compliant with employment
    laws and regulations while ensuring competitive total rewards.
  • Interpret, and, in consultation with legal counsel as appropriate, provide guidance on employment
    policies, procedures, and regulatory compliance.
  • Identify training and development opportunities and collaborate with facilitators, both internal and
    external, to meet leadership and employee needs.
  • Effectively propose and manage the HR budget and other resources.
  • Perform special projects as assigned.
Education, Experience, and Competency Requirements:
  • Bachelor’s degree in Human Resources Management, Business Management, or related field required;
    advanced degree in HR Management, Business Management or related field preferred.
  • Nonprofit experience preferred.
  • PHR or SPHR certification preferred.
  • Minimum 5 years of human resources professional (exempt) experience is required, including advanced
    generalist skills and proven ability to manage both day-to-day HR operations and to navigate
    organizational issues.
  • Minimum 3 years’ leadership/supervisory experience.

Program Coordinator – Aging Services at Community First! Village

Posted: February 2021
Job Summary:

Family Eldercare is partnering with Mobile Loaves and Fishes to provide site-based aging services at Community First! Village. This position will coordinate Aging Services at Community First! Village program (St. David’s Foundation funded project) in addition to offering staff support and direct services.

The Aging Services Coordinator is responsible for ensuring Family Eldercare fulfills program deliverables, offers strategic oversight and completes reporting requirements for program. This is an exciting new project that has the potential to serve as a community model for supporting formerly homeless individuals who recently have transitioned into housing. The target population served includes formerly homeless individuals—primarily older adults—who have recently transitioned into housing. The ideal candidate is detail-oriented, process-driven, and has a background in social service.

Duties and Responsibilities:

Program Coordinator: Aging Services at CF!V Program (40% Time)

  • Serve as primary liaison between FEC and CF!V teams, ensuring effective communication occurs between the FEC and CF!V teams.
  • Ensure coordination of services and collaboration within the FEC team members.
  • Track and report on all project outputs, outcomes, and performance measures.
  • Maintain accurate program report data.
  • Evaluate outputs, outcomes, and performance measures and make recommendations for improvement or modification.
  • Develop and oversee program evaluation of satisfaction with services and efficacy in meeting the needs of the neighbors served.
  • Manage direct client assistance program budget and ensure productive use of funds across programs.
  • Coordinate project to gather data and develop report on Lifecycle of needs of formerly chronically homeless CF!V neighbors developed by FEC/MLF staff.
  • Develop and oversee outreach plan to promote onsite services.
  • Support community engagement between FEC team and neighbors.
  • Monitor and provide recommendations for resources and tools needed to ensure the FEC team can be successful at CF!V.
  • Approve and track all direct client assistance (DCA) requests. Monitor DCA amounts, requests and reconciliation.
  • Oversee resourcing for Care Attendant Services (CAS). Receive referrals, build relationships with vendors and complete billing.
  • Develop professional contacts and relationships to support goals of project, including identifying partners (internal and external) to provide services and sources of funding for the project.
  • Build the necessary infrastructure including best practices, forms, assessments, reports, and training to ensure sound service delivery and administration.
  • Research and educate FEC and CF!V teams on best practices and program models for the population that relate to the achievement of project goals.
  • Develop and conduct presentations to the external community that generate support, referrals or community awareness of the program.
  • Represent program as needed with local planning bodies and workgroups.
  • Meet biweekly with FEC/CF!V team to facilitate referrals, address concerns with programing and to ensure overall project success and alignment.
  • Other duties as assigned.

Housing Stability Team Leader (20% Time)

  • Program Development & Support
    • Establish short-, mid-, and long-term goals to achieve program success and lead in the development of Housing Retention services.
    • Develop policies and procedures in addition to standard Financial & Housing Stability Program policies and procedures to guide service delivery.
    • Identify and coordinate useful and relevant trainings for site-based Family Eldercare staff to enhance service delivery.
    • Consistently advocate on behalf of clients; act as a mediator and seek solutions to housing stability concerns.
    • Make every attempt possible to resolve disputes, rental debt, lease violations.
  • Supervisory Responsibilities
    • Provide supervision to assigned staff through scheduled monthly 1:1s, regular check-ins and additional support as needed. Utilize Supervision Outline, SMART Goal Evaluation, and other tools necessary to provide support & feedback to staff.
    • Complete data validation & monitoring to ensure compliance & timely reporting for assigned staff
    • Approve time off requests and bi-weekly timesheets of assigned staff.
    • Collaborate with program leadership to provide orientation and ongoing training with staff.
    • Participate in interview and selection process of new staff and/or interns.
    • Conduct annual evaluation, quarterly goal reviews and additional oversight to team members.
    • Provide coverage support to assist clients and conduct services in the absence of staff.
    • Brief Manager & Director on direct reports including performance evaluation and staffing recommendations.

Service Delivery (40% Time)

  • Provide case management to 10-15 individuals to promote housing retention. Service delivery is focused on the areas of housing, finances, and basic needs
    • Engage Community First! Village residents through outreach -AND/OR- referral, determine eligibility, and complete program enrollment
    • Administer screenings and assessments to clients to identify both barriers and strengths to promote housing retention
    • Develop individualized service plans to establish scope of services and to monitor progress toward client goals; ensure that service plans are process oriented, participatory, holistic, and comprehensive
    • Identify, refer to, and collaborate with formal and informal networks to support service plans and client success
    • Administer financial assistance as needed to support housing and basic needs expenses
    • Based on eligibility, assist client to apply for and enroll in public benefit programs
    • Maintain client records in both electronic and hard copy in accordance with HIPPA guidance
    • Complete accurate data entry timely and submit eligibility documentation in accordance with program requirements
    • Facilitate financial training and education to support clients in managing their budget
Education, Experience, and Competency Requirements:
  • Bachelor’s Degree in Health Professions or Human Services
  • 3-5 years’ experience working with marginalized populations including people experiencing homelessness, case management, Service Coordination, -AND/OR- site-based resident services
  • 1-3 years’ experience in a program development -AND/OR- leadership role

Learn about Family Eldercare’s Financial and Housing Stability Program


Service Coordinator – Bilingual

Posted: February 2021
Job Summary:

Responsible for the service management function for older adult residents and families within assigned facilities.  May provide information counseling, information, and referral, plan educational programs, coordinate volunteer opportunities, link with outside service agencies, and negotiate affordable services as needed.  Works as an advocate for residents and families.  Spanish bilingual required.

Essential Responsibilities:
  • Conduct comprehensive assessments of resident’s needs and develop a service coordination plan as needed. Provides limited case management when such service is not being provided by the general service community.
  • Assist and advise residents and family members of the services which may be necessary to maintain a self-reliant lifestyle or support resident in the residence.
  • Monitor the delivery of services to residents to ensure they are appropriate, timely, and satisfactory (may also manage services when appropriate).
  • Educate residents on community resources, service availability, application procedures, resident’s rights, etc., both individually and in a group.
  • Advocate and may negotiate on behalf of residents for adequate, timely and cost effective provision of services.
  • Provide mediation services of resident’s disputes as appropriate.
  • Provide short-term, intensive case management to residents who are at high risk of moving out of the property.
  • Meet with service providers as needed and as appropriate, including hospital discharge planners.
  • Assist management in identifying residents in need of assistance if appropriate.
  • Train and educate staff and volunteers regarding needs of older adults, services, and interventions that support residents and promote a sense of community.
  • Promote community involvement of residents.
  • Comply with HIPAA confidentiality and privacy guidelines.
  • Maintain accurate files and program data.
  • Generate reports as requested.
  • Gather data and program evaluation activities as assigned.
  • Perform other duties as assigned.
Education, Experience, and Competency Requirements:
  • Bachelor’s degree in human services or related field.
  • Two years’ experience working with older adults.
  • Demonstrated knowledge of community resources and services.
  • Ability to work independently, effectively respond to changing priorities, and complete assignments.
  • Basic skills in Microsoft Office applications, including Outlook and Word.
  • Must have reliable transportation and valid Texas Driver’s License.
  • Bi lingual Spanish speaker
  • Knowledge of aging process and professional practices in aging and disability services.
  • Familiarity with health and human services systems including eligibility process.
  • Ability to work independently and as a team member, organize work efficiently, and prioritize response to changing needs of the program, residents, and volunteers with supervision.
  • Ability to problem-solve and advocate effectively.
  • Ability to work a flexible schedule.
  • Ability to articulate clearly in both verbal and written communications; ability to speak to groups of all sizes.
  • Ability to effectively orient and train volunteers.
  • Proficiency with Microsoft Office Software applications (with emphasis on Word and Outlook).
  • Ability to develop productive relationships with clients, families, other professionals, coworkers, and volunteers.
  • Ability to interact in a positive manner in person and on phone.
  • Ability to make constructive use of professional supervision.