HOME > Donate > Donor Confidentiality and Procedures
Donor Confidentiality and Procedures
At Family Eldercare, In-Home Care and Caregiver Services, we are committed to your privacy and value your trust.
Our Commitment to Our Donors
Family Eldercare will not sell, share or trade our donors’ names or personal information with any other entity, nor send mailing to our donors on behalf of other organizations.
This policy applies to all information received by Family Eldercare, both online and offline, on any Platform (“Platform”, includes the Family Eldercare website), as well as any electronic, written or oral communications.
To the extent any donations are processed through a third-party service provider (such as a fundraising platform through a third-party event), our donors’ information will only be used for purposes necessary to process the donation.
We always welcome your questions and feedback. For payment and privacy related issues, please contact us at:
We may collect information (including name, address, telephone number, email address, transaction information, credit card information and date of birth) when you:
Make a payment on our website
Become a member of our online Community Forum
Provide an application for employment
We maintain the data that you provide us in a secure database and with the highest regard for your privacy.
Information We Share with Others and Your Privacy Rights
We contract with IronStone Bank, Financial Services, to provide the merchant account for our credit card processing. We provide this company with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. IronStone Bank is prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Family Eldercare. Authorize.Net provides our online credit card payment processing.
(Revision August 20, 2009)
To learn more about Authorize.net please click here. Accepting Credit Cards
Visa, MasterCard, American Express, Discover
For Refund Inquiries, please contact us at:
Family Eldercare, In-Home Care and Caregiver Services
email: [email protected]
To post funds from the merchant’s bank account back to the customer’s credit card account as a refund for a previous charge transaction, the merchant must submit the transaction ID of the original charge transaction against which the refund is being applied.
Please have your payment details and credit card information available to verify the transaction.